After spending another 25 minutes on hold to iinet last night the support person informed me that he had scheduled for a Telstra technician to correct the ‘fault’ with my connection at 7am this morning.
At 7:30am I tried using my telephone and was disappointed to find it still working so I made breakfast and got ready for work. As I was stepping out the door at 8am a Telstra van pulled into my driveway and he called me on my home phone to say he was commencing work and could he come inside to test the connection inside.
He asked me about this eye eye net thing and is it true it works without having a telephone number. Does this VOIP thing I’ve heard of have a telephone number too? He tested my 2nd telephone port and found the adsl was there. He said he had connected it to that port on the street because he didn’t think I’d want to lose my telephone service and he wasn’t sure how I could have ADSL without a telephone number. 
He said it hadn’t been working because there was several missing links between the exchange and my house – if that’s the case I’m not sure what happened when the last technician connected my service. I assumed they’d just have to make the change at the exchange because I already had a working telephone.
I then left for work on my motorcycle and he gave me a call 30 minutes later to say it should be all working when I get home.
It’s been about a month since I went offline. I’m really looking forward to having broadband again!
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